Interactive voice response or IVR allows your customers to interact with your business anytime, right on their phone. If you have called the helpline of a bank or Transport Industries or any business, you probably might have interacted with an IVR system.
With a cloud-based IVR system, your business can handle an unlimited number of calls from customers and prospects giving you enough room to scale your business.
With IVR, you provide your customers with a way to connect with your business whenever they want to. When customers call on your IVR number, they can choose from the options available in your IVR menu. Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in your team. If the agents are not available, customers are provided with the option to leave a voice message so that your agents can get back to them once they come online. With an IVR number, your business stays up 24*7 and that’s a ticket to greater customer satisfaction and better brand loyalty.
Customer experience and branding play an important role in making a successful business. With the IVR system, you can get both; customer experience as well as branding. Under the IVR menu, you can set up personalized customer greetings. When your customer will call you, they will hear something like “Welcome to [Your Business Name]. Let us know how we can help you.” IVR makes your business support system work like a breeze providing your customers with the luxury to connect with you in seconds. IVR means timely customer support which is one of the most important factors of better customer experience as well as your brand image in the minds of customers.
With the help of the smart IVR menu, a big traffic of customer queries can be handled with automation. Thanks to input handling capabilities of IVR, primary information required to provide support like customer name, phone number, etc. can be taken care of without the need of agents. By the time the call is routed to the real support agent, all this information is already available on their screen. IVR systems make sure that 100% time of your support agents is spent in solving real customer problems rather than performing redundant tasks like collecting name, phone number, and email address of the customers.
IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries/issues and smartly routing calls to the right person in the right department. If a customer needs help with a product, her call can be transferred to the agent in the support department. If the call is for help with support, it can be routed to the sales team, all with the help of IVR. A cloud-based IVR system automates a large part of the call handling process making it possible to take care of any number of calls.
IVR can also work as a good sales channel too. With the help of a custom IVR menu, you can use the IVR system as a lead generation channel with live support. On your IVR number, you can ask callers a series of questions and qualified callers can be connected with the sales agents. With IVR calls, you can partly automate the process of interacting with new prospects and convert your first-time callers into customers. The delicate balance between technology and the human touch that IVR provides makes it a unique channel for customer interaction lead conversion
IVR is a proven sales tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, IVR can help with that all. Using an IVR number in your marketing campaigns and brand advertisements, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers with few taps which can make them feel valued while providing invaluable insights to improve your business.
Track live calls and see real-time call logs and statistics in the live status.
Record all your IVR calls on a secured cloud to monitor quality and provide better training to staff.
See your customer details and history on screen as and when they call you.
Empower your support teams to work from anywhere anytime with a cloud-based portable IVR number.
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Get daily, weekly, monthly and customer wise call analytics reports for data-driven business decisions.
At E-TollFree, We treat every call as an opportunity to solve a problem for our customers and strengthen our relationships. That’s how we have won and continue to maintain the faith, Whenever you need technical help, need to add a new feature, or need any help with your IVR number, you can always call us +91 7096721000 and our customer support team will be with you with a solution.
The IVR number provided by AEROSOL IO comes with rare cloud telephony features. Live call transfer facility and 99.99% uptime are two of them. With live call transfer, your agents can refer customers to other agents without disconnecting the call. The resolution of customer issues on a single call leads to a higher satisfaction rate. AEROSOL IVR number is based on the cloud. You neither have to set up any hardware nor spend money on capital expenditure. AEROSOL provides an online set up of IVR numbers. Once you sign up, our team will set up your business IVR number in less than one business day.